Shipping policy

Processing Time
Orders are processed within [1–2 business days] (excluding weekends and public holidays).

Delivery Time

• Cairo & Giza: [1–3 business days]

• Other governorates: [2–5 business days]
  (Delivery times may vary during peak seasons or promotions.)

Shipping Fees
Shipping cost is calculated at checkout based on your location.

Cash on Delivery (if applicable)
Cash on Delivery is available in selected areas.

Order Tracking
If tracking is available, we’ll send your tracking details by SMS/email/WhatsApp once your order ships.

Wrong Address / Failed Delivery
Please make sure your shipping information is correct. If an order is returned to us due to an incorrect address or failed delivery attempts, we can reship it (additional shipping fees may apply).

Damaged Package During Delivery
If your package arrives damaged, please contact us within 24 hours of delivery with clear photos of:

• the outer packaging

• the product

• the shipping label